Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Request an Appointment

You can request an appointment in the following ways:

Appointments can be pre-booked up to six weeks in advance. If you need to see a doctor for an emergency/urgent or acute condition, then you can be seen on the same day with one of our health care professionals. This will not automatically be with a doctor of your choice.

We try to ensure that you see the doctor who you usually see to ensure continuity of care (except on emergency or acute conditions).

If you need an appointment and your usual doctor is not available, then you will be seen by one of the other doctors if you cannot wait for your usual doctor’s return.

We will endeavour to ensure that non-urgent appointments should not have to wait any longer than 2 working days.

All emergency appointments will be seen the same day.

We will endeavour to see our patients at the time designated, but if your wait is longer than 30 minutes, then you will be given an explanation by the doctor or receptionists.

For a list of our surgery hours, please visit our Surgery Hours information page.

If you have booked an appointment to see the doctor or nurse and then feel that you no longer need this appointment, please complete our Cancel an Appointment triage as there is always someone else in need of one.

An appointment is for one person only and to discuss one condition. Please let our receptionists know if there is someone else to be included, or if a double appointment is needed.

Please be on time for your appointment.

It would be helpful when booking an appointment with the nurse to say why you are seeing her as each procedure needs a different time allocation.

Telephone Advice

You can always telephone and ask to speak to the doctors/nurses for advice.

You may be asked by our receptionists why you need to speak to the doctor/nurse so that they can prioritise your call.

It may be that the doctor/nurse may call you back at a more convenient time if your call is not an emergency.

Children’s Appointments

Where possible we ask that all appointments for children are made for before 17:00, this will enable patient’s that work more suitable appointments.